Senior Associate - Quality

About Emeritus

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai.  The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Job Description

Objective

To enhance advisor performance and learner experience by leading impactful training initiatives and ensuring consistent quality standards across sales interactions, including those supportingSenior Executive Leadership programs. This role bridges learning and quality assurance, driving continuous improvement, standardization, and change management across the sales function, with a focus on delivering premium, tailored experiences for executive learners.

Key Responsibilities

Call Quality & Compliance

• Conduct audits of inbound/outbound sales calls to ensure adherence to quality and compliance standards.
• Provide structured feedback to advisors and identify performance trends.
• Collaborate with QA & Training teams to optimize outreach effectiveness and conversion.
• Conduct advanced audits for high-stakes conversations with senior executives, focusing on consultative engagement and program fit.
• Create executive-level dashboards and quality reports for internal stakeholders.

Learning & Development

• Identify training needs through performance analysis and quality insights.
• Design and deliver concept-based and upskilling training modules for sales teams.
• Create and execute specialized training modules on consultative selling, executive presence, and high-value interactions for premium programs.
• Develop objection-handling frameworks and advanced roleplays tailored to executive learner scenarios.
• Continuously refine training content using feedback from senior learners and program performance data.

Process Standardization & Change Management

• Facilitate change adoption through targeted training and communication strategies.
• Work with cross-functional teams to improve sales processes and eliminate silos.
• Develop SOPs and learning materials aligned with compliance and quality frameworks.

Reporting & Strategy

• Generate insights on quality audits and training effectiveness to influence business decisions.
• Present Business Intelligence reports tailored for sales leadership.
• Support evaluations of platforms and vendors that enhance learning delivery.

Qualifications & Skills

About Company

Emeritus is a global education platform that partners with top-tier universities to offer online degree programs, certificates, and executive education. It provides cutting-edge learning experiences in areas like business, technology, leadership, and entrepreneurship. Emeritus aims to make world-class education accessible by delivering high-quality, interactive, and flexible online learning opportunities for professionals worldwide.