Senior Associate

We are seeking a skilled and motivated Technical Support Engineer with excellent communication skills to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of desktop systems / AV Setup, MDM, Service Desk ticketing system and related technologies.

Responsibilities

·Provide first-line support for desktop systems, including hardware, software, and peripheral devices.

·Maintain accurate records of support requests and resolutions using our ticketing system.

·Participate in IT projects and initiatives as required.

·Assist in the setup and configuration of new hardware, audio-video devices, and software applications.

·Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity.

·Collaborate with other IT team members to address complex technical issues and implement solutions.

Your Profile

As a Technical Support Engineer, you are responsible for providing technical support and assistance to users in a fast-paced organisation, ensuring the efficient operation of desktop systems and related technologies. They are skilled in troubleshooting hardware and software issues, configuring systems, and maintaining IT equipment.

·Strong understanding of Windows and macOS operating systems, common software applications, Microsoft Office 365, and hardware components.

·Ability to diagnose and resolve technical issues quickly and effectively.

·Excellent verbal and written communication skills to effectively interact with users and clearly explain technical concepts.

·Strong focus on providing a positive user experience and maintaining high levels of customer satisfaction.

·Ability to manage multiple tasks and priorities, keeping accurate records of support requests and resolutions.

·Work effectively with other IT team members to address complex issues and implement solutions.

·Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

·Proven experience in a desktop support role or a similar IT support position.

·Strong knowledge of Windows and macOS operating systems troubleshooting.

·Familiarity with network protocols and troubleshooting techniques for VPNs. Wireless access points, Internet lease lines.

·Strong communication skills and the ability to work effectively with diverse teams.