Senior Associate, Microsoft Power Automate Developer

Responsibilities

•    Experience in ServiceNow , similar ITSM tools.
•    ITIL certifications preferred.
•    End user issue analysis. , follow up and provide resolution.
•    Co-ordinate end to end written response between internal teams and clients externally.
•    Off shore support with rolling shift.
•    Managing the tickets & ensure SLAs are met.
•    Experience in web application support experience in a technical/functional support environment.
•    Experience troubleshooting web applications and strong hold on SQL (SQL Server).
•    SQL knowledge, and ability to run queries.
•    Excellent understanding of how web applications work.
•    Excellent technical and analytical skills.
•    Solid experience in problem analysis and resolution of software problems.
•    Proven ability to function in a proactive environment.
•    Must excel in a fast-paced, agile environment where critical thinking and excellent problem-solving skills are required for success.
•    Innovative thinker who is positive, proactive, and readily embraces change.
•    Ability to handle clients professionally during all interfaces.
•    Excellent written and verbal communication skills.
•    UiPath Platform Support i.e., UiPath installation and Orchestrator management
•    AWS Skills
•    Python
•    Power Shell
•    Network skills

Minimum Qualifications

Preferred Qualifications