Senior Associate, Microsoft Power Automate Developer
Genpact
5 - 10 years
Noida
Posted: 9/3/2024
Job Description
Responsibilities
• Experience in ServiceNow , similar ITSM tools.
• ITIL certifications preferred.
• End user issue analysis. , follow up and provide resolution.
• Co-ordinate end to end written response between internal teams and clients externally.
• Off shore support with rolling shift.
• Managing the tickets & ensure SLAs are met.
• Experience in web application support experience in a technical/functional support environment.
• Experience troubleshooting web applications and strong hold on SQL (SQL Server).
• SQL knowledge, and ability to run queries.
• Excellent understanding of how web applications work.
• Excellent technical and analytical skills.
• Solid experience in problem analysis and resolution of software problems.
• Proven ability to function in a proactive environment.
• Must excel in a fast-paced, agile environment where critical thinking and excellent problem-solving skills are required for success.
• Innovative thinker who is positive, proactive, and readily embraces change.
• Ability to handle clients professionally during all interfaces.
• Excellent written and verbal communication skills.
• UiPath Platform Support i.e., UiPath installation and Orchestrator management
• AWS Skills
• Python
• Power Shell
• Network skills
Minimum Qualifications
• Experience developing and testing software on a Windows platform including hands-on programming experience in Process Automation Software- UiPath
• Understanding of Robotics process automation tool UiPath
• Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.
• Willingness and ability to blend business analysis with the hands-on configuration of automated processes in the Automation Software Products.
• Good communication skills with the ability to present technical details to a non-technical audience.
• Ability to talk to the client and get the Business Requirements
• Performs code reviews. Communicates and enforces coding standards
Preferred Qualifications
• Certification in leading RPA Products e.g., UiPath, Automation Anywhere or Blue Prism certifications
• VB script and Macro experience
• Incident management
• Familiarity with service management tools like JIRA and ServiceNow
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).