Senior Analyst Product Content Development - Technical Writer

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

Are you a dynamic and versatile Content Developer who will join the Ciena Product Content Development organization?

Can you contribute to the evolution, development, and maintenance of Ciena Technical Publications that are key to the Ciena business?

Do you have an AI-driven efficiency mindset as part of your workflows in a Structured Authoring DITA environment?

Do you thrive on collaborating with brilliant colleagues, inspiring leaders, and a diverse and inclusive global team?

Responsibilities:

• Plan, create, write, edit, and update a variety of software/hardware multimedia and web-based customer technical publications (product descriptions, application/platform guides, installation manuals, operation and administration manuals, user guides, alarm clearing procedures, etc.) for packet optical and network management products.
• Research and translate technical information into multimedia and web-based documents (including on-product context-sensitive help) for technical and non-technical users in accordance with Ciena documentation and quality assurance standards.
• Recommend and implement new documentation methods and formats that serve and satisfy technical and customer requirements.
• Collaborate with cross-functional teams that include senior Product Line Management, Software & Hardware Design, Product Verification, System Network Engineering, Customer Support, and Marketing.
• Create and validate content to ensure customer success and positive Generative AI user experiences and outcomes. Develop and apply innovative methods and automation to improve Ciena AIOps and workflow efficiencies and effectiveness.

Must Have:

• Experience with the packet optical/data hardware and provisioning/monitoring aspects of telecommunications equipment and networks.
• Expert proficiency with Adobe FrameMaker (Structured/XML) and Acrobat Pro.
• Experience with DITA authoring.
• Experience with editorial software, such as Congree or Acrolinx.
• Experience with Agile development processes such as Scrum and Kanban.
• Experience with Component Content Management Systems (CCMSs) such as Adobe Experience Manager.

Nice to Have:

• Knowledge of Ciena products (e.g., 6500, RLS, Waveserver OS/Ai)
• Experience applying Generative AI use cases and metadata in producing AI-ready content.
• Working proficiency with Microsoft Excel, Word, and PowerPoint.
• Working proficiency with Confluence and Jira project management and collaboration tools.
• Working proficiency with Visio, Illustrator, and/or other vector-based graphics creation and editing applications.
• Familiar with Illustrator, Visio, or other SVG creation and editing applications.
• Experience with scripting languages (e.g., Python, PowerShell) for automating documentation, verification, and publication tasks
• Experience working with multicultural and geographically dispersed teams.
• #LI-MP2

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.