Senior Analyst - Debt Management

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What is the Role?   

As a Snr Analyst – Debt Management you will be responsible for performing debt management activities for Shell Operational Units (OUs) under Finance Operations.   

This role will require strong ownership and discipline in managing overdue-related incidents. It requires ability to analyze and prioritize overdue, combined with the skill to negotiate effectively while maximizing commercial opportunities and taking acceptable risks, together with strong, but firm interpersonal skills.

The role will involve close collaboration with other Credit functions, as well as internal/external stakeholders, including collection agencies.

Principal Accountabilities 

• Proactively follow-up and ensure timely debt settlement from overdue customers, including high- risk and profile customers from the portfolio 

• Negotiate & approve refinancing of overdue debts 

• Manage overdue-related queries from customers and/or other internal and external stakeholders  

• Responsible for identifying when accounts requiring legal intervention e.g. if customer files for bankruptcy  

• Align internally/externally  and contact customers whose debts have been escalated to determine if settlement can be reached without involvement of legal or external agencies.  

• Negotiate repayment arrangements and seek approval when external/internal legal action is required.  

• Perform regular follow up of each file to assure collection payment plans are being met and follow up to ensure proper escalation to legal or outside collection agency when necessary  

• Properly document all collection actions taken or agree to and/or committed to by the customer. 

• Manage, control and advice on portfolio which is handled, including portfolio already handled by collection agency 

• Manage, maintain relationship with external collection agency with credibility 

• Be responsible for specific and general provisions process as per DCM and WI 

• Identify potential write off & obtain MOA and business approval when required.  

• Liase with legal departments and debt collection agencies on the status of recovery case. 

• Regularly reassess customers to determine provisions for recovery.  

• Keep up-to date on issues by holding regular discussions with Credit Underwriting Analysts, Credit/Risk Managers and sales teams.  

• Provide regularly and on ad-hoc basis MI information about the inactive portfolio. 

• Monitor recovery rates whilst upkeep focus on cost efficiency 

• Provide feedbacks about opportunities for continuous improvement. Manage Credit Activities   

General  

• Provide interpretation of policy and guide less senior colleagues on the principles of sound credit management.  

• Ensure compliance to MOA and DCM/OCM and take responsibility for Audit coordination and business control reviews.  

• Act as Team Lead support and go-to person for most complex operational matters  

• Implement cross-border credit strategies and contribute/manage high profile projects which involve delivering presentations to very senior internal/external stakeholders.      

• Demonstrate CI mindset and adhere to core values while performing the activities assigned

Required Skills and Experience:

• Degree/qualifications in Accounting/Business preferred; a professional degree required 

• Minimum 5 years’ experience in credit management with specific experience in credit and balance sheet analysis  

• Sound understanding of Financial processes, especially debt management and provisioning 

• Must have experience in a multi-national company – preferably in Shared Services environment 

• excellent English communications skills

• Good knowledge of controls framework 

• Positively engages with others to improve business processes and performance where necessary  

• Strong interpersonal and communication skills, persuasive and firm in discussions (internal and external discussions)  

• Results focused team-player, with excellent communication skills and strong drive  

• Strong analytical skills and Strong problem-solving skills    

An Innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An Inclusive place to work

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees, to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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