Senior Analyst - Collections

This role reports into Assistant Manager/Deputy Manager/Manager

Specific Responsibilities 

• Interacting with US clients and helping them understand their invoices.
• Handling Top customer’s (US based clients) billing related queries.
• Reduction in Ageing & Invoice Printing
• Basic Understanding of Order documents/Purchase Order/ Quote
• Responsible for Invoicing, Accounts receivable, Order Rebilling, Credit memos and handling customer satisfaction issues.
• Identification of right Point of Contact
• Combine resourcefulness and problem solving with good analytical skills of order management
• Hardworking and adaptable to changing requirements and to consistently deliver improved research and production results. 
• Team player who is dedicated to quality with continuous improvement and bottom-line objectives. Create separate points
• To be competent and successful forerunner in this competitive environment - achieved through involvement, perseverance and commitment.
• Maintained Productivity always at the given targets.

Relevant Experience & Training 

• Commerce graduate or equivalent with 3-5 years of experience in same role or in Accounting/Finance 
• Working knowledge of MS Office and databases
• Excellent communication skills (written and oral) 
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Flexibility to work in Shifts (Primarily between 7 PM to 4 AM)
• This requires working from office premises all 5 days a week. 

Career Level - IC1