Senior Account Manager

Company Description

Scratchpad is a dynamic and creative agency passionate about helping brands grow through innovative design and strategy. We collaborate with startups and established companies to develop unique identities, advertising campaigns, brand films, events, websites, and engaging content. Our mission is to deliver solutions that break away from the ordinary and push creative boundaries. At Scratchpad, every project begins from scratch to craft meaningful stories and ignite true innovation. Join us in shaping one-of-a-kind experiences!

What you'll do

• Be the main point of contact for clients and manage relationships end-to-end.
• Understand client goals and translate them into clear, actionable plans.
• Review campaign performance, share insights, and suggest improvements.
• Lead and mentor account heads to ensure smooth delivery and a great client experience.
• Ensure all creatives, content, and campaigns meet quality and brand standards.
• Oversee execution across SEO, PPC, social media, and other digital channels.
• Track performance, manage timelines, and keep projects within budget.
• Identify opportunities to grow existing accounts through upsells or expansions.
• Prepare and present performance reports that actually make sense to clients.

What we want

• Strong experience in digital marketing and key account management.
• Someone whos confident handling clients and leading teams.
• Clear communicator with good presentation and negotiation skills.
• Comfortable with digital tools, platforms, and analytics.
• Data-driven mindset with attention to detail.
• Client-first approach with a focus on long-term relationships.

Experience

• Bachelor's or Masters degree in Marketing, Business, or a related field.
• 5+ years of relevant experience.
• Full-time role | Onsite / Hybrid.