Scrum Master - Lead

GAP Inc

5 - 10 years

Hyderabad

Posted: 11/05/2025

Job Description

About the Role

In this role you will enable adoption and sustainability of capabilities delivered to the business through GapTech Products while supporting continuity and productivity of business operations. By providing front-line business support to quickly resolve issues for our customers, the you should strive to minimize business disruption through guidance and communication of solutions to the problems business end users experience using our systems, tools and reports.

What You'll Do

Lead the Business Engagement strategy to support business user communities and project teams as they deliver new and enhanced capabilities and solutions
Build relationships with Brand stakeholders, Product Management, Mission Control, Project and Technical engineering teams and leaders
Lead teams that provide hands on support to the business on delivery of new and enhanced capabilities for supported products demonstrating understanding of business process and workflow to support adoption
Partner closely with Engineering teams to identify and prioritize technical support issues experienced by business end users, and collaborate to drive resolution to minimize risk and business disruption
Identify areas of opportunities for optimization of processes and tools through research and analysis
Regularly influence leadership team decisions and initiatives ; Present information to leadership
Responsible for planning, budget and end results; sets policies for sub function/function

Who You Are

Expert analytical and problem solving skills with strong critical thinking and business curiosity
Strong strategic thinking skills and ability to perform analysis at a low level of detail; willing to roll up sleeves and get work done if needed
Work experience in specific domain area including but not limited to Digital/eCommerce, Stores, Product to Market, Asset Management, Enterprise, Operational and Customer Insights
Develop innovative solutions for complex situations in a fast changing environment; cover a wide range of activities requiring complex judgments
Comprehensive understanding of theories and practices in multiple related subject areas

About Company

Gap Inc., commonly known as GAP, is a leading global retailer specializing in clothing, accessories, and personal care products. Founded in 1969 and headquartered in San Francisco, California, Gap operates several brands, including Gap, Old Navy, Banana Republic, Athleta, and Intermix. The company is known for its casual and stylish apparel, targeting a wide range of age groups and lifestyles. With a strong presence both online and in physical stores, Gap focuses on offering high-quality, affordable fashion while emphasizing sustainability and social responsibility in its operations.