Scaled Delivery Manager, gTech Ads Customer Support

Google

7 - 9 years

Hyderabad

Posted: 10/07/2025

Job Description

Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India.

Minimum qualifications:

Bachelor's degree in HR, Business or related field, or equivalent practical experience.
7 years of experience in a customer or client-facing role supporting logistics operations.
7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics.
5 years of experience managing operations.

Preferred qualifications:

MBA or Master's degree in a related field or CSCMP certification.
7 years of experience using data analysis to drive decision making.
7 years of experience building relationships with stakeholders or clients.
Experience in data center equipment environments or computer component manufacturing.
Knowledge of SQL, analytics and Operations Six Sigma certification or other relevant operations coursework.
Excellent problem-solving skills with the ability to apply structured thinking and logic to your work and provide solutions to challenges.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Scale Delivery team drives customer support operations to deliver value to Google's customers. Our mission is to deliver customer experience by running operations at scale.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

Drive impact for Google via reducing customer effort, improving operations effectiveness, increased efficiency to create positive emotion in each interaction. Identify areas for Customer and promoter experience improvements, and cost and workflow process optimizations.
Drive operations with our staffing partners. Be responsible for ensuring key metrics goals and business objectives.
Maintain updated documentation and training materials, and identify areas for improvement. Drive impact for Google via reducing customer effort, improving operations effectiveness, increased efficiency to create positive emotion in each interaction.
Support Vendor Partners and extended workforce in communicating and engaging with Google stakeholders and act as a point of escalation in dispute management.
Identify areas for Customer and promoter experience improvements, and cost and workflow process optimizations.

About Company

Google is a multinational technology company founded in 1998 by Larry Page and Sergey Brin. It is best known for its search engine but also develops products and services in areas like online advertising (Google Ads), cloud computing (Google Cloud), operating systems (Android, Chrome OS), web browsers (Chrome), and consumer electronics (Pixel devices, Nest). Google is a subsidiary of Alphabet Inc., its parent company formed in 2015. It plays a major role in shaping the internet, AI, and digital innovation globally.