Salesfore CPQ and Billing Specialist

Were Hiring: Salesforce CPQ & Billing Production Support (L2/L3)

We are looking for an experienced Salesforce Support Professional with strong handson expertise in Salesforce CPQ and Salesforce Billing who can join us immediately.

If you are passionate about supporting businesscritical systems and ensuring seamless QuotetoCash operations, wed love to connect!

Role Summary

You will be responsible for supporting Salesforce CPQ & Billing applications, resolving production issues, and collaborating with crossfunctional teams to keep Q2C operations running smoothly.

Key Responsibilities

Provide L2/L3 production support for Salesforce CPQ & Billing

Troubleshoot issues related to:

Product configuration

Pricing, discounts, approvals

Quotes, orders, contracts, invoicing

Handle incident management, RCA, and defect fixes

Support endtoend Quote to Cash (Q2C) processes

Partner with Sales, Finance & Operations teams to resolve system issues

Perform data fixes using SOQL and Data Loader

Assist with UAT, regression testing & deployment validations

Maintain SOPs, documentation & knowledge articles

Ensure SLA adherence and support best practices

Collaborate with Salesforce admins, developers & vendors

Required Skills & Experience

3+ years of Salesforce experience

Strong handson experience with:

Salesforce CPQ

Salesforce Billing

Good knowledge of Sales Cloud objects & data model

Experience with:

Bundles, pricing rules, discount schedules

Approval processes & quote templates

Orders, contracts, subscriptions

Billing events, tax, amendments

Strong SOQL & troubleshooting skills

Experience with flows, validation rules, debug logs

Exposure to integrations (APIs) is a plus

Preferred Qualifications

Salesforce CPQ Specialist or Admin certification

Experience in AMS / Production Support environments

Familiarity with ITSM tools (ServiceNow, Jira, Remedy)

Knowledge of Agile/ITIL processes

If you are interested or know someone who might be a great fit, feel free to DM me or drop your resume to