Role: Salesforce Solution Architect Consumer Goods (CG)/ TPM

Location: Hyderabad, India

Employment Type: Full-Time

Key Responsibilities

Serve as the primary Tech Ops Architect for Salesforce CG Cloud, owning operational architecture and support readiness.
Partner with the delivery team during implementation to ensure solutions are supportable and scalable.
Define production readiness standards, support models, escalation paths, and SLAs.
Act as the highest-level escalation point for complex production incidents.
Lead incident triage, root cause analysis, and preventive remediation.
Design and establish the Salesforce Tech Ops function, including runbooks and operating procedures.
Lead and mentor Tech Ops engineers and analysts.
Oversee release readiness, deployment validation, and post-release stabilization.
Support integrations and validate end-to-end data flows.
Provide operational reporting and risk updates to leadership.

Required Qualifications

Bachelors or Masters degree in Computer Science, Information Systems, or related field.
7+ years of Salesforce experience across architecture or operations roles.
Experience supporting large-scale Salesforce implementations through go-live.
Strong understanding of Salesforce data models, security, and integrations.
Experience with incident management, RCA, and release governance.
Strong communication and leadership skills.

Preferred Qualifications

Salesforce Developer