Salesforce Business Analyst

Role: Salesforce Senior Business Analyst

Location: Hyderabad (Hybrid)

Experience Required: 6+ years (with minimum 4+ years as a Salesforce Business Analyst)

Preferred Certifications: Salesforce Administrator, Salesforce Business Analyst, Salesforce Sales Cloud / Service Cloud Consultant, Platform Developer I

Roles and Responsibilities:

• Partner with business teams to gather, analyze, and document functional & non-functional requirements.
• Conduct requirement workshops, stakeholder meetings, and brainstorming sessions with development teams.
• Prepare detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Design process flow diagrams, data flow diagrams, and visual workflow charts to support business understanding.
• Implement Salesforce configuration changes including Flows, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, and Reports.
• Perform business process modelling, data modelling, and system analysis to design scalable solutions.
• Identify, troubleshoot, and resolve Salesforce issues using established best practices.
• Collaborate with cross-functional teams to align business goals with Salesforce capabilities.
• Support user acceptance testing (UAT), training, and post-deployment support.

Required Skills & Qualifications

• 6+ years of total experience, with at least 4+ years as a Salesforce Business Analyst.
• Strong understanding of Sales Cloud, Service Cloud, and Salesforce Admin capabilities.
• Hands-on experience in Salesforce configuration and customization.
• Proven experience in requirements gathering, process documentation, and business analysis.
• Excellent communication, presentation, and stakeholder management skills.
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio.
• Detail-oriented, adaptable, and proactive in delivering results.
• Strong problem-solving and analytical skills.