Training Design and Delivery:

Develop and implement training modules that cater to both new and experienced sales employees.

Establish benchmarks for OJT and CRT; ensure trainees meet or exceed these performance

criteria.

Customize training content based on the skill level and experience of the participants.

Deliver engaging CRT sessions covering product knowledge, sales techniques, and

communication skills.

On-the-Job Training (OJT):

Provide hands-on coaching during live customer interactions, ensuring adherence to sales best

practices.

Assess trainee performance during OJT and offer actionable feedback for improvement.

Evaluate and certify OJT performance against pre-defined benchmarks before deployment.

Classroom Training (CRT):

Conduct structured CRT sessions focused on theoretical and practical aspects of sales.

Use interactive teaching methods such as case studies, role-plays, and group discussions.

Monitor trainee progress during CRT and ensure they meet training benchmarks.

Training for Experienced Employees:

Design and deliver upskilling programs for experienced employees to enhance their sales

performance.

Introduce advanced sales techniques, objection handling, and negotiation skills.

Provide refresher courses based on performance gaps identified in collaboration with the quality

team.

Collaboration and Continuous Improvement:

Partner with the quality team to identify training needs and incorporate feedback into training

modules.

Analyze sales quality reports to address recurring issues through targeted training.

Regularly update training materials to reflect changes in products, services, or market trends.

Performance Tracking and Reporting:

Use assessments, quizzes, and practical evaluations to measure training effectiveness.

Maintain records of training attendance, progress, and post-training performance.

Report training outcomes and improvement metrics to senior management.

Sales Trainer