Robotic Process Automation Consultant (Support)

Job Title: Associate II Automation

Notice Period: Immediate/Serving to 30 days

Experience Required: 24 Years

Job Location: India (Pune)

Shifts: Night shifts and rotational shifts

About Accelirate

Accelirate is a leading agentic AI and automation firm, building intelligent agents that transform enterprise operations. Were a certified partner of UiPath, Microsoft, and Salesforce, with 1500+ processes automated annually across industries. Honored as a Top Workplaces USA winner five years in a row, were known for delivering scalable, agent-driven solutions that empower humans, agents, and robots to work smarter together.

Overall Responsibilities

Provide L2/L3 support for UiPath automation processes in production environments

Perform hands-on UiPath development including bug fixes, minor enhancements, and change requests

Monitor bots and automation queues to ensure smooth execution and SLA adherence

Work with UiPath Document Understanding for document-based automation use cases

Handle incidents, service requests, and changes as per ITIL processes

Analyze issues, perform root cause analysis, and implement preventive solutions

Prepare and update technical documentation including PDD and SDD

Coordinate with senior engineers and leads for complex issues and escalations

Generate operational reports and support weekly/monthly status reporting

Support operations during night shifts and rotational shifts

Skills & Tools

Hands-on experience with UiPath development and production support

Good understanding of ITIL processes including incident, problem, and change management

Experience working with ticketing tools such as JIRA, ServiceNow, or Zoho

Hands-on experience providing L2/L3 support for automations

Ability to create and maintain PDD and SDD documentation

Basic experience with reporting and operational dashboards

Strong analytical and troubleshooting skills

Good communication and coordination skills

Experience supporting attended and unattended bots

Basic knowledge of Power BI or reporting tools

Exposure to Agile delivery environments

Interest in mentoring junior engineers and learning leadership skills

Day-to-Day Activities

Monitor production bots and queues to ensure SLA adherence

Troubleshoot incidents and perform root cause analysis

Implement bug fixes and minor enhancements

Update PDD/SDD documentation as required

Coordinate with senior engineers for escalations

Prepare weekly and monthly operational reports

Support release activities and change deployments

Participate in shift-based support operations

Experience

24 Years in RPA support

Qualifications

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field

UiPath Associate Certification.

Why Join Us at Accelirate?

At Accelirate, were committed to your professional growth from day one. Our culture of continuous learning, mentorship, and hands-on projects ensures you have the tools to innovate and thrive. We recognize and reward your hard work with performance bonuses and public recognition, celebrating your achievements at every step. With a global focus, you'll collaborate with diverse teams, gaining exposure to international projects and expanding your horizons. Transparency, trust, and balance between work-life are at the heart of what we do, ensuring you have the flexibility to prioritize what matters most.