Retention Lead

Retention Lead Academy

Hyderabad, Telangana | Full Time

About NxtWave

NxtWave is one of Indias fastest-growing Ed-Tech startups. NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs.

NxtWave is founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). The startup is backed by Orios Ventures, Better Capital, and marquee angels, including founders of some of Indias unicorns.

NxtWave is an official partner for NSDC under the Ministry of Skill Development & Entrepreneurship, Govt. of India, and is recognized by NASSCOM, Ministry of Commerce & Industry, Govt. of India, and Startup India.

By offering vernacular content and interactive learning, NxtWave is breaking barriers to tech education and enabling learners across India to achieve better outcomes.

Today, NxtWave learners come from 450+ districts across India, and CCBP 4.0 learners have been hired by 1000+ companies including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.

What success looks like in this role (12 months)

Some examples:

• Reduce monthly churn by X%
• Increase active learning hours / active days by X%
• Reduce silent drop-offs by X% via WhatsApp, calls, nudges, peer groups
• Cut backlog accumulation by X% through milestone pacing & recovery playbooks
• Build and run a Retention Ops team
• Improve student experience and NPS by X points

What you will own

• A predictive retention system using LMS data (logins, velocity, accuracy, AI interview signals)
• A high-intensity engagement engine with clear weekly KPIs
• Behavioral recovery journeys for backlogs, exam slowdowns, confidence dips
• Retention fixes with Curriculum & Product (reduce friction, protect streaks)
• Parent & student trust via clear communication and visible progress dashboards

Who this is for

• 510 years in retention, student success, lifecycle ops, or high-touch consumer roles
• Has scaled call ops / success teams and moved churn numbers
• Data-driven with strong behavioural intuition
• Understands why Indian students drop off and how to pull them back
• Edtech experience helps. The execution mindset is mandatory.

Job Overview

• Job Type: Full-Time
• Location: Hyderabad
• Working Days: 6-Day Week