Relationship Manager - Mid Market

Purpose of the Job

• To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, Fixed Line , Data Service

• To ensure end to end  service delivery for corporate; meeting their requirement as per defined TAT and SLA

• To front end Corporates and ensure nil escalations

• To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement.

Key Deliverables

·         To Ensure 100% service level adherence to business processes

·         To increase Collection Efficiency :  0-60 days, 60-90 days

·         To enhance the Revenue enhancement -Churn Control and Upsell.

·         To manager Manage and up sell existing &  new airtel  products/services to corporate through its life cycle management process thru the partner team

·         Account Relationship index : (will include parameters like  Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption

·         Reduce Suspense by efficient payment posting & virtual account management

·         Track and monitor on corporate revenue performance of different products/services.

·         Drive virtualization through PFH, Self-care and Paperless bill media.

 Skills Required

·         Strong Analytical skills

·         Very high Excel and financial modeling skills

·         High process orientation

·         Good communication skills

·         Result - Orientation

·         High negotiation skills

Educational Qualifications

  - Engineering Degree/ MBA/Business Administration in            Marketing /Ops

Work Experience

-          At least 2-7 years of work experience in Telco