Regional Service Manager

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

• Leadership skills to effectively manage and motivate service teams
• Align service operations with regional business goals.
• Customer-centric approach by training the team on communication and problem-solving skills.
• Set measurable KPIs for customer satisfaction (e.g., Net Promoter Score, response time).
• Improve customer experience and service delivery.
• Conduct regular audits of service operations to identify bottlenecks.
• Set quarterly milestones to track progress and adjust the plan as needed.
• Participate in cross-functional technical workshops.
• Stay updated on technologies and products to provide technical guidance.

Education: Must hold a Diploma / bachelor’s degree in mechanical/Mechatronics. MBA will add additional value.

Work Experience: 10-12 Years of Experience in Service field, dealer management.

Other Skills- Presentable, Fluent in English & regional language.

Your ZEISS Recruiting Team: