Recruitment Specialist

We are looking for an experienced BPO Recruiter to manage end-to-end recruitment for our contact center operations to join our Jaipur and Mumbai team. The ideal candidate will have a strong understanding of BPO hiring processes, sourcing techniques, and the ability to deliver high-quality talent quickly. You will partner with business managers to understand requirements, maintain a strong candidate pipeline, and ensure a smooth hiring process.

Key Responsibilities:

• Handle end-to-end recruitment for BPO positions including Voice, Non-Voice, Back Office, and Customer Support roles.
• Source candidates using job portals, social media, referrals, and internal databases.
• Screen resumes and conduct initial telephonic/virtual interviews to shortlist candidates.
• Coordinate interviews with hiring managers and ensure timely feedback.
• Manage the offer and onboarding process for selected candidates.
• Maintain recruitment metrics, dashboards, and reports for management.
• Build and maintain a strong talent pipeline to meet current and future hiring needs.
• Partner with Business Heads/Team Leads to understand staffing requirements and recruitment priorities.
• Ensure compliance with company policies and recruitment best practices.

Requirements:

• 3+ years of experience in BPO/ITES recruitment.
• Strong knowledge of end-to-end recruitment processes.
• Good sourcing skills across portals like Naukri, Indeed, LinkedIn, etc.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet hiring targets.
• Proficiency in MS Office and recruitment tools/ATS.
• Experience in high-volume hiring is a plus.

Personal Attributes:

• Self-motivated and proactive.
• Detail-oriented and organized.
• Strong team player and able to work independently.
• Quick learner with the ability to adapt to changing hiring needs.