RBI Support Lead

•Educational qualification - BE, BSc, MCA, etc. preferably with engineering background

•Minimum 6-8 years’ of work experience in administration, design, implementation, upgrade and maintenance of Microsoft products related to M365 E3, Windows 10 Enterprise E5, Power BI, Microsoft Project, SharePoint, etc.

•Willingness to learn new features to perform System Administration and Customization role as well if required.

•Certification in CDN and CDN WAF technologies good to have.

•Ability to guide the team and have regular meetings with L1 & L2 to get the updates and provide the support. 

•Should guide client for roadmaps and recommend on the deployed technology.

•Capable of handling client escalations

•Prior experience handling banking client

•Certification in Microsoft Technology (including cloud) good to have.

•Good communication and interpersonal skills

Roles & responsibilities (L3)

1.Rolling out the key M365 E3 and M365 F3 features at RBI level. 

2.Timely Upgrade of M365 E3 and M365 features

3.System Administration role 

4.Customize Microsoft products as per the RBI’s requirement. 

5.Platform developer for SharePoint, Power BI, etc. 

6.Roll out new Microsoft products at RBI level. 

7.Act upon Microsoft Premier Communications which includes Security Update Release, CSAM Newsletter, Security Slate, etc.

8.Guide RBI for roadmaps and recommendations on the deployed technology. Optimisation of CDN WAF rules, Fine tuning of CDN caching policies, onboarding of new websites/sub domains on CDN and CD