Quality Audit Manager, AGI Data Services
Amazon
5 - 10 years
Hyderabad
Posted: 01/08/2025
Job Description
We are seeking an experienced Quality Audit Manager to join our operations to develop, manage, and support our AGI
- DS team with auditing and improving data quality.
Key job responsibilities
As Team Manager, you will be responsible for:
* Manage job assignment on a day
- to
- day basis, monitoring performance on job or queue adherence, volume, and quality
* Support hiring and training of new Associates
* Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
* Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
* Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
* Track quality and utilization metrics
* File and track tickets, following up on blocks to productivity
* Provide regular, formal & informal feedback to direct reports
* Identify and help implement process
- related improvement using methodologies such as Kaizen, six sigma, or lean
About the team
In this position, you will support associates and project coordinators with their day
- to
- day work initiatives, activities and deliverables.
You will participate in internal and external meetings, improve processes, and build mechanisms.
Basic Qualifications
* Bachelor Degree or equivalent professional or military experience
* Experience working with performance metrics and developing them to measure progress against key performance indicators
* Experience managing a team or a group of people while supporting projects/programs
Preferred Qualifications
* Experience with process improvement/quality control tools and methods
* Demonstrated ability to lead diverse talent within a team, work cross
- functionally, and build consensus on difficult issues
* Excellent communication, strong organizational skills and very detail
- oriented
* Strong interest in hiring and developing people in their respective roles
* Leadership experience in coaching and performance management
* Experience in managing process and operational escalations
* Experience with aspects of speech and language technology
* Experience in project and stakeholder management
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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