Quality Assurance Specialist
TCS
2 - 8 years
Mumbai
Posted: 21/06/2025
Job Description
Job Description:
Cash Customer Operations Quality Management is growing, and we're looking for a dedicated Quality Assurance Specialist to join our expanding team. In this role, you'll play a pivotal part in driving improvements across the business. Your primary responsibility will be to conduct quality evaluations, providing insightful and actionable insights to support continuous improvement and an exceptional customer journey at Cash App.
Responsibilities:
● Conduct quality evaluations for customer support interactions and/or internal investigations
● Deliver concise, comprehensive, and actionable insights following a structured format to enable continuous improvement across the business
● Participate in calibration sessions, sharing your evaluation decisions and reasoning with the team to ensure consistency
● Facilitate calibration sessions with Operational Leadership
● Monitor and report on compliance, policy and regulatory adherence
●< span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";"> Collaborate effectively with teammates to achieve shared goals
● Assist in establishing, enhancing, and maintaining aspects of the Quality Management program
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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