Quality Assurance Analyst - L1

Job Description

Role Purpose

The purpose of this role is to conduct audits to ensure quality compliance within the account. 
 

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• Provide Clear and crisp understanding of error made by the reviewer
• Requirements:
• Fresher’s or  6 months experience in any Quality Review process
• Good working knowledge of computer i.e., MS-Office (Google sheets will be an added Advantage)
• Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
• Good Interpersonal & people management skills with good problem solving approach
• Ability to exercise managerial judgment and perform as a mentor. Ability to multi task multiple activities by effective delegation and monitoring
• Ability to work well under pressure
• Client oriented, flexible, patient
• Excellent English written communication skills
• Good organizational skills
• For Experience candidates
• Excellent verbal & written communication & presentation skills
• Good client management skills with eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
• Good Interpersonal & people management skills with good problem solving approach
• Good analytical skills for MIS, number crunching & reporting to internal & external customers
• Ability to exercise managerial judgment and perform as a mentor. Ability to multi task multiple activities by effective delegation and monitoring
• Demonstrated Customer Service Skills

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Deliver

 

No.	Performance Parameter	Measure
1.	Audit	Adherence to the calendar; audit targets Compliance % as per audit reports – zero misses
2.	Process Compliance	Case targets – 2 hours/ week logged to be updated with the process

 

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