Quality and Process Excellence Lead

Job Description

Position: Deputy Manage

 

Band:B3

 

Voice/ Non-Voice: Non Voice

 

Shift:Mostly General Shift, but require flexibile working as per business requirement

 

Qualification : Graduate/PG (BE / B Tech/ MBA/ B.Stat from a Premier Institute)

 

Experience : Minimum 4 + years as Quality & Process Excellence/ Consulting practitioner & total 9 -10 years of overall Experience

 

Experience Breakup: 

-Quality / Process Excellence/ Consulting
-Preferably Trust & Safety/ Content Moderation experienc

 

Essential Hiring Skills:

-Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering
-Change management skills & Facilitation Skills
 -Problem Solving tools / analytical skills 
·         Exposure to ISO, CMMi or COPC will be added advantage
·         Consulting experience in Shared Services Set up/BPO space is desirable
-Excellent Interpersonal and leadership skill

 

Good to have Hiring Skills:

·         Program management & change management
·         Problem solving tools/ analytical skills
·         Excellent communication / interpersonal, facilitation skills
·         High energy level, confident, assertive and team player

 

Responsibilities:

- Responsible for driving quality initiatives for Wipro / Client Accounts.
-Working with dispersed cross functional teams  on organizational process (re)-design or industry specific business processes
- Leveragebusiness optimization & innovation tools & application forprocess re-engineering
-Benchmarkingprocesses, Mgmt dashboard set up & building the best practices repository.
-Changeplanning and management for deployment of re-designed processes and best practices for large teams without reporting relationship
- Facilitating workshops, remote groups and leading process diagnostic for articulationof process issues and solution formulatio

 

Location: Hyderabad