Quality and Process Excellence Lead - L1

Job Description

Role & Responsibility

Responsible for Customer Centricity, Delivery Excellence, Continual Improvement, Audits and culture building across aligned accounts in BFS
Driving Process Improvements/Transformation using different Levers like , Lean Six Sigma , Automation , Analytics etc .. 
Effective Operation Control through monitoring and risk identification and mitigation 
Effective and seamless Transition Management by highlighting and tacking crtical items wrt Quality and other aspect 
Drive Ideation and Small , Large scale Projects 
Lead and Coach team to identify and create value to business using Six Sigma, LEAN, automation and advance analytics levers across aligned accounts in BFS
Should be client facing and be able to drive collaborative transformations
Responsible to assess risk and proactively identify and raise red flags
Should have experience in performing RCA and have the ability to resolve issues 
Responsible to support RFP from quality perspective
Responsible for automation feasibility assessment
Responsible to set a governance around improvement projects and take successful projects to external forums and win Award

Skills:

•Six Sigma Black Belt Certified (Mandatory)
• Good Client and Team handling skills
• Excellent Communication skills
• Domain knowledge in BFS - Investment Banking / Capital Markets / Customer Service Management (Preferred)