QAD Sr. Business Analyst

JOB DESCRIPTION

• Activities

• Support and implement QAD suite of applications across different sites.
• Research and recommend process improvement solutions, ensure efficiency and currency of the established procedures to achieve optimum performance levels for the manufacturing Operations.
• Support the Problem Management process and serve as a channel of communications among the manufacturing sites, Support Groups (Applications & Vendors) and Management
• Assists in planning the deployments and configuration changes to current production environment
• Presents various metrics to management and proposes continuous improvement ideas.
• Escalates the incidents/problems as required
• Co-ordinate the changes that span across multiple applications with respective application owners
• Performs other duties as assigned
• Responsible for ensuring agreed service levels are maintained and reported to both local management and global IT management

• Ensures systems and procedures are compliant with appropriate legislative requirements, i.e. Data Protection Act

• Operates across multiple plants and multiple units

PRIMARY LOCATION