Project Management Officer (PMO)
Be a Catalyst
6 - 8 years
Bengaluru
Posted: 20/03/2026
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Job Description
Location: Bangalore, India
Experience: 6-8 Years
Employment Type: Full-Time
Job Summary
We are looking for a detail-oriented IT Operations / ITSM Analyst with strong knowledge of IT infrastructure and service processes. The ideal candidate should have hands-on experience in collaboration tools, ITSM practices, and agile work management frameworks.
Key Responsibilities
- Understand and support IT infrastructure operations and IT service management processes.
- Work closely with teams using Jira, Confluence, and Kanban boards for tracking tasks and deliverables.
- Maintain and manage documentation using Confluence (Wiki).
- Coordinate IT service requests, incidents, and changes using ITSM tools.
- Collaborate with cross-functional teams using Office365 tools (Outlook, Teams, SharePoint, Excel).
- Assist in maintaining architecture documentation and tools.
- Ensure adherence to service management best practices (ITIL-based processes preferred).
- Provide regular updates and reports on operational activities.
Required Skills
- Strong understanding of IT Infrastructure & IT Service Management (ITSM).
- Hands-on experience with:
- Jira (Issue tracking)
- Confluence (Documentation/Wiki)
- Kanban-based work management
- Proficiency in Microsoft Office365 Suite:
- Outlook, Excel, SharePoint, Teams
- Experience with ITSM tools (ServiceNow, Remedy, etc.) and Architecture tools.
- Strong communication skills with excellent written and spoken English.
Good to Have
- ITIL certification or exposure to ITIL framework.
- Experience working in Agile environments.
- Basic understanding of system architecture or enterprise tools.
Kindly drop your resume at people@ba-catalyst.com
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