Project Management Officer (PMO)

Location: Bangalore, India

Experience: 6-8 Years

Employment Type: Full-Time

Job Summary

We are looking for a detail-oriented IT Operations / ITSM Analyst with strong knowledge of IT infrastructure and service processes. The ideal candidate should have hands-on experience in collaboration tools, ITSM practices, and agile work management frameworks.

Key Responsibilities

• Understand and support IT infrastructure operations and IT service management processes.
• Work closely with teams using Jira, Confluence, and Kanban boards for tracking tasks and deliverables.
• Maintain and manage documentation using Confluence (Wiki).
• Coordinate IT service requests, incidents, and changes using ITSM tools.
• Collaborate with cross-functional teams using Office365 tools (Outlook, Teams, SharePoint, Excel).
• Assist in maintaining architecture documentation and tools.
• Ensure adherence to service management best practices (ITIL-based processes preferred).
• Provide regular updates and reports on operational activities.

Required Skills

• Strong understanding of IT Infrastructure & IT Service Management (ITSM).
• Hands-on experience with:
• Jira (Issue tracking)
• Confluence (Documentation/Wiki)
• Kanban-based work management
• Proficiency in Microsoft Office365 Suite:
• Outlook, Excel, SharePoint, Teams
• Experience with ITSM tools (ServiceNow, Remedy, etc.) and Architecture tools.
• Strong communication skills with excellent written and spoken English.

Good to Have

• ITIL certification or exposure to ITIL framework.
• Experience working in Agile environments.
• Basic understanding of system architecture or enterprise tools.

Kindly drop your resume at people@ba-catalyst.com