Program Specialist

Position: Program Specialist

Locations: Lucknow/ Bangalore

Job Type: Full Time

Work Type: Onsite

Experience: 4-6 Years

Overview

TekWissen Group is a workforce management provider throughout India and many other countries in the world.

Job Description:

• As a Program Specialist, you'll be the go-to contact for internal teams, external MSP/direct client providers, and contingent employees, playing a vital role in ensuring a smooth and positive experience across the entire contingent workforce lifecycle.
• This role involves overseeing daily operational functions, managing data integrity, and supporting contingent workforce processes.
• Ideal candidates will bring a positive, personable demeanor and exceptional customer service skills.
• Candidates should be prepared to contribute to business development efforts, focusing on building and leveraging relationships with clients and MSP partners to expand lines of business.

Key Responsibilities:

• Provide phone and internet-based support to applicants, clients, and internal teams, serving as the primary point of contact for both internal teams and external MSP/direct client providers, and ensuring high levels of stakeholder satisfaction and smooth delivery of services.
• Independently manage day-to-day contingent workforce operations, including data integrity and adherence to program policies.
• Engage with active contractors consistently to gather feedback and address any challenges or concerns.
• Address client and candidate concerns, partner with client and internal teams as needed for resolution, monitor progress, and ensure prompt follow-up.
• Record and document the entire process.
• Execute contingent workforce requests and inquiries, including payroll, timesheets, and time-off requests.
• Collaborate with the MSP/Client teams to expand program visibility and support.
• Support the recruiting team in resume selection and interview preparation for potential candidates, including coaching and post-interview follow-up.
• Communicate professionally and timely with candidates, clients, and internal team members to maintain and enhance relationships, while adhering to internal response standards.
• Assist in identifying opportunities to expand lines of business by building and leveraging relationships with clients and MSP partners.
• Collaborate with the business development team to support sales initiatives and contribute to achieving growth targets.
• Actively listen to client needs and feedback, using this information to identify potential areas for service improvement or new business opportunities.
• Support the onboarding process for new contractors and clients, ensuring a smooth and positive experience.
• Some travel may be required to attend in-person client events.

Required Skills:

• Excellent written and verbal communication skills suitable for a professional setting.
• Ability to multitask effectively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with MS Office products.
• Ability to work independently while maintaining a strong customer focus.
• A proactive approach to relationship building, with a keen interest in business development and sales.
• Excellent relationship-building skills, with the ability to establish trust and rapport with clients and partners.
• Strong negotiation skills and ability to manage contractor pay rates effectively during offers and contract extensions, ensuring alignment with client expectations.
• Proven ability to identify and act on business opportunities through active listening and proactive communication.
• Staffing industry experience and/or a background in sales or recruiting are highly preferred.

Note

• Staffing industry experience and/or a background in sales or recruiting are highly preferred.

TekWissen Group is an equal opportunity employer supporting workforce diversity.