Role: L3 Production Support Lead (J2EE & Microservices)

Location: Mumbai

Experience: 6-10 Years

Domain: BFSI/Capital Market

Technical Skills:

Key Responsibilities

Lead and mentor L2/L3 support engineers, ensuring strong technical capability and consistent delivery.

Manage workload distribution, shift governance, and oncall rotations.

Conduct knowledgesharing sessions, technical training, and SOP improvements.

Drive accountability, discipline, and adherence to production support processes.

Act as the highest-level escalation point for critical incidents (Sev1/Sev2).

Ensure timely communication with clear incident summaries and RCA reports.

Debug and analyze J2EE, Spring Boot, and Microservices-based applications.

Optimize application performance and API response times.

Troubleshoot Oracle/DB2 database performance issues.

Enhance monitoring, alerting, and automated recovery mechanisms.

Promote automation of routine tasks and log analysis.

Drive health checks, capacity planning, and resilience improvements.

Collaborate with development for release readiness and deployment validation.

Ensure adherence to ITIL Change Management processes.

Communicate status, risks, and insights to senior management.

Align with regulatory, compliance, and audit expectations.

Tools & Processes:

ServiceNow/Jira

Splunk/ELK

ITIL Incident, Problem & Change Management

Production Support Engineer