Production Support Engineer

Job Summary:

Reporting to the Development Manager for the Development Team, the Application Support Engineer will be responsible for implementing, maintaining and supporting .NET applications and processes used to support the Business.

Responsibilities

• This is an L3 support role.
• Part of development team which addresses the technical issues. The candidate will handle the most difficult problems, do the code changes, research and develop the solution for challenging new or unknown issues.
• Support the application in production, attend to requests/issues received via email or phone call from the customers on a priority basis
• Tracking, reporting and building up of knowledge base for various types of incidents.
• Tracking and checking for pending issue status and taking an action accordingly
• Attend each mail received from the customer and revert with functional or technical resolution
• Handling support of production systems with the ability to communicate/interact with the customers and quick trouble shooting.
• Triage and direct issues to appropriate stakeholders when needed
• Test and deploy application fixes. Resolve production related issues
• Debugging and provide root cause analysis for the issues reported

Qualifications

• Any bachelor's degree, with overall experience of 4-6 years

Desired Skills

• Hands-on experience in development applications built on .NET MVC, Web Api or WCF.
• Debugging skills using the production error logs
• Experience in writing Stored Procs/functions, SQL Scripts
• Understanding of SQL server performance tuning, usage of profiler /database tuning tools
• Strong analytical and communication skills
• Quick troubleshooting skills
• Should be willing to work in below shifts-
• 3:00 PM 11:00 PM IST
• 6:00 PM 2:00 AM IST
• 10:00 PM 6:00 AM IST

Good-to-Have Skills:

• Experience with object-oriented JavaScript frameworks such as Angular
• .NET Core
• Basic knowledge of Azure DevOps