Production Agent - L1

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Primary Skill - 

•               Excellent communication skills,

•               Comprehension - Ability to clearly understand the problem statement, Strong customer service focus

•               Ability to empathize with the customer - Prioritizing customer nee

 

Secondary Skill -

•               Self-Discipline

•               Learning and decision making

•               Patience and action oriented

 

Requirements:

•               Customer Service via Calls: The role involves handling customer queries through calls using various front office tools, requiring strong communication and comprehension skills.

•               Eligibility Criteria: Graduates and undergraduates can apply, but candidates with degrees like MBA, BTech, BCA, BSc IT/CS, BE, MTech, MCA, or CA are not eligible.

•               Skill Requirements: Must have excellent voice and accent, grammar, and analytical skills, along with a strong customer service focus and telephone etiquette.

•               Preferred Experience: Candidates with backgrounds in the airline industry (especially ticketing/reservations), hospitality, logistics, or international call centre are preferred. IATA certification is a plus.

•               Job Logistics: The position is Work from Office at Airoli Mindspace, with 5-day working, 24×7 shift flexibility, and preference for immediate joiners.