Product Operations Intern

Intern Product Operations and Management

Position Overview:

Were looking for a Product Operations Intern to act as the bridge between our Product and Customer Support teams. This internship offers a unique opportunity to understand how product decisions influence customer experience and how customer feedback drives product development.

About the Role

As a Product Operations Intern, you will work closely with both Product and Customer Support to improve product experience and customer satisfaction. The role involves data analysis, process improvement, and cross-functional collaboration , giving you hands-on exposure to the full product lifecycle.

Key Responsibilities:

• Monitor and analyze customer support tickets to identify recurring product-related issues and feature requests.
• Document customer feedback and product issues for the Product team.
• Help develop and optimize processes for sharing customer insights with Product.
• Assist in organizing and documenting product updates for Customer Support.
• Support creation of internal knowledge base articles on new features and product changes.
• Represent the voice of the customer in cross-functional meetings.
• Track and measure the impact of product changes on support ticket volume and customer satisfaction.

Required Qualifications:

• Currently pursuing a Bachelors degree in Business, Computer Science, Information Systems, or related field.
• Strong analytical skills with great attention to detail.
• Excellent written and verbal communication skills.
• Ability to simplify complex information into clear, actionable insights.
• Basic understanding of product development and customer support workflows.
• Strong organizational skills with the ability to manage multiple priorities.

Good to Have:

• Previous internship or experience in customer support, product management, or operations.
• Familiarity with ticket management systems (e.g., Zendesk, Freshdesk, Zoho, Intercom).
• Basic SQL knowledge.
• Experience with project management tools (e.g., Jira, Asana).

What We Offer:

• Hands-on experience in product operations and customer experience.
• Mentorship from experienced Product and Customer Support professionals.
• Exposure to real-world product development processes.
• Opportunity to impact product decisions through data-driven insights .
• Collaborative, cross-functional work environment.
• Structured internship program with clear learning objectives.
• Compensation will be 20K as stipend.

Duration:

6 months, On site.

Location:

Unacademy Head Office, Domlur, Bangalore, India.