Product Operations Analyst

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

The Product Operations Analyst supports the global product team through data analysis and insight reporting, process maintenance, and tooling. They will ensure that the product teams can access all relevant product data points and insights to drive efficiency and improve product decision making.

Core Duties / Responsibilities

• Be responsible for the appropriate systemisation of all leading and lagging product related metrics
• Collating and enriching qualitative product data
• Collating and enriching quantitative product data
• Perform statistical analysis and data modelling to identify trends, patterns, and correlations in our product data
• Providing actionable insight to the product team
• Work closely with our data team and providers to ensure data quality, integrity, and accessibility of product data
• Stay updated on industry trends, regulations, and best practices in product data analysis
• Manage and master the product team tool set
• Maintaining processes used within the product team
• Maintaining templates used within the product team
• Providing insight on ways of working
• Streamline internal workflows, processes, and tools throughout each stage of the product lifecycle
• Ensure good governance is adhered to for our product catalogue
• Support Product Managers/Owners on their production of communication material relating to product strategy and updates
• Scale product knowledge material across the business

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

• Proven experience in product operations desired
• Understanding of financial concepts, products, and market desired
• Experience working with data essential
• Proficiency in SQL for data manipulation and extraction essential
• Experience with data visualization tools such as Tableau, Power BI, or Qlik essential
• Production of high-quality artefacts and insight reporting essential

Functional Skills:

• Solid understanding of statistical analysis and data modelling
• Strong analytical and problem-solving skills
• Appreciation of agile ways of working
• Proficiency with tooling
• Process optimization

Behavioural Skills:

• Ability to work collaboratively in a cross-functional team environment
• Continuous learning
• Excellent communication and interpersonal skills

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives  
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Cab transport for staff working in UK & US shift
• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.