Product Manager

Are you ready to drive innovation in digital banking technology? Join our International Consumer Bank team as a Voice & Chat Product Manager, where your expertise will shape the future of our contact center operations. We offer a dynamic environment with opportunities for career growth and the chance to make a significant impact as we expand from the UK into Europe.

As a Product Manager - Voice & Chat at JP Morgan Chase within the International Consumer Bank, you will develop and manage our cloud-based contact center telephony and chat system. You will play a crucial role in ensuring our technology supports global agents in delivering award-winning customer service 24/7. Your work will directly impact our digital banking operations and customer satisfaction.

Job Responsibilities

• Devise a compelling product strategy and define customer journeys.
• Build and launch top-quality products.
• Collaborate with development teams to prioritize backlogs and drive product creation.
• Ensure successful product launches and manage products in use.
• Leverage data-driven insights to inform future developments and optimize consumer journeys.

Required Qualifications, Capabilities, and Skills

• Strong analytical and problem-solving skills.
• Effective communication abilities and a customer-centric mindset.
• Basic understanding of technology and software development processes.
• Willingness to learn and adapt to new tools and trends.

Preferred Qualifications, Capabilities, and Skills

• Experience with telephony systems and AWS services, particularly Amazon Connect.
• Proven experience in managing cloud-based contact center technologies.
• Experience in international banking or financial services.
• Bachelor's degree in a related field.
• Familiarity with LLMs and AI is advantageous.