Product Lead, Support

Google

3 - 5 years

Bengaluru

Posted: 09/06/2025

Job Description

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
3 years of experience in agile methodologies (e.g., Scrum, Kanban).
3 years of experience as product owner and leading a development team.

Preferred qualifications:

Experience in prioritizing features and managing product roadmaps.
Experience in customer support or service within the technology domain.
Ability to translate business requirements into user stories and product backlogs.
Excellent technical aptitude skills with the ability to collaborate with engineers.
Excellent data-motivated mindset with a focus on user experience and achieving business outcomes.
Excellent communication and stakeholder management skills.

About the job

In this role, you will deliver technology to YouTube Support, optimizing systems that empower the global support communities, ensuring seamless, delightful experiences for millions of users to increase the loyalty of our users.

Responsibilities

Define and prioritize the product backlog based on business value and customer needs.
Collaborate with stakeholders to gather requirements and translate them into user stories, communicate progress along delivery.
Lead sprint planning, review, and retrospective meetings.
Ensure the development team understands the product goals.
Execute releases by working with stakeholders to provide documentation, training, troubleshooting, and support.

About Company

Google is a multinational technology company founded in 1998 by Larry Page and Sergey Brin. It is best known for its search engine but also develops products and services in areas like online advertising (Google Ads), cloud computing (Google Cloud), operating systems (Android, Chrome OS), web browsers (Chrome), and consumer electronics (Pixel devices, Nest). Google is a subsidiary of Alphabet Inc., its parent company formed in 2015. It plays a major role in shaping the internet, AI, and digital innovation globally.