Process Trainer - Banking

PRINCIPAL RESPONSIBILITIES

New Hire Training ( Class room training and computer based /remote )

Responsible for managing Training batches - usually 1:20 ratio

Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support.

Give documented feedback as per the gaps identified in the audit.

Attend Weekly calibration calls with the client/internal as per calibration roster.

Conduct training sessions as per requirement under specified timelines.

Performance Assessment of Trainees during tests

Database management,Tbase, daily reports, and analysis

Motivating associates through effective management, career development & implementation of reporting mechanisms.

Process transactions on a weekly or Monthly basis as defined by the process.

Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase.

Perform TNI on audit findings and conduct refresher sessions & track performance

Maintain Track records of performance and analyse data critically

CRITICAL SKILL REQUIRED TO PERFORM JOB

Excellent Communication Skills (Verbal & Written), as this is a client facing role

Flexibity to work in shift, preferably afternoon shift

Knowledge of UK Mortgages

Experience working with Microsoft applications such as Form, Excel, Word etc

Creation of Academies, creation of Newsletter, etc

Attention to detail to ensure accuracy

Ability to conduct detailed investigations using Service Providers and open sources to remediate compliance alerts and to independently research, analyze, and recommend solutions to close open items and discrepancies

Result oriented and client focus

Feedback and Coaching skills.

Good rapport building skills, extremely methodical and organized

Specific experience with cryptocurrency products as a user and / or experience working in the digital currency industry, preferred, not mandatory

SELECTION CRITERIA

Must be Graduate in any stream. Shouldn't be enrolled in any regular course.

Minimum of 3+ years experience in UK Mortgages, preferablly E2E

Should be a citizen of India or should be allowed to work in India

Should be above the age of 18 Years