Process Executive - Voice

Cognizant

2 - 5 years

Hyderabad

Posted: 29/11/2024

Job Description



Job Summary

This role involves extracting and analyzing dashboard requirements anticipating client needs and presenting insightful dashboards. Key tasks include managing client reporting prioritizing requirements and creating prototypes. The individual will collaborate with client services apply best practices for communication and problem-solving automate reports in Excel and ensure accuracy through quality checks. They will also provide data driven recommendations aligned with team objectives.


Responsibilities

Extract the requirements of dashboards using the business statements shared by clients

Anticipate the client future requirement in relation to the dashboards and suggest the possible options

Organize the requirements to prepare more insightful dashboards and present to client

Implement advanced strategies for gathering reviewing and analyzing the data requirements

Manage and process client reporting on specified schedule

Ability to prepare the reports within short turnaround time

Prioritize the requirements and create conceptual prototypes and mockups

Master strategic business process modeling traceability and quality management techniques

Apply best practices for effective communication and problem-solving

Collaborate with the client services team on reporting needs and process improvements.

Build and automate (when possible) reports in Excel based on submitted requirements and report mock-ups.

Review and quality check other reports to ensure correctness

Provide data-driven recommendations that align with client services team objectives.


Certifications Required

Google Ads Microsoft Excel

About Company

Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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