Job Summary
We are looking for an SDM Level Process Champion for our PEx Team. He/ She should have done Six Sigma BlackBelt Role for IT Sector for at least 5 years. Technical/Coding knowledge is an added advantage
Responsibilities
Drive continuous improvement through training coordination and implementation of principles of Lean/Six Sigma in day-to-day operations.
Lead hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects.
Analyze current situation (As-is) identify improvement opportunities and recommend & implement measures (To-be) to re-engineer processes.
Act as a Change Agent and work closely with Operation Transition Training and Clients to optimize Quality Efficiency Cost and Customer Value in multiple client engagements
Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas--working to apply their insights to challenge and modify current approaches/ways of doing things
Work closely with Operation teams to obtain input of diverse views facilitate generation of ideas analyze operational risks (FMEA) extend support in managing client escalations (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business
Design and implement KPI measures measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
Identify Automation opportunities and lead the end to end process transformation
Support operations in solving critical problems
Certifications Required
Candidate should be BB Certified from a reputed organization