Process Associate- Invoice to Cash

Ready to shape the future of work?
At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

We are inviting applications for the role of Process Associate/ Process Developer, Invoice to Cash (Generalist)

We are looking for someone with extensive knowledge and understanding of the entire Cash Applications process. In this role, you will be encouraged to work on strict deadlines, in a business environment while being a good teammate.

Responsibilities

In this role, you will be responsible for all the activities related to O2C domain-

The cash specialist will be responsible for posting payments from various lockboxes to the customer accounts
The specialist will also be responsible for research and resolution of aged unidentified and unapplied cash receipts and accurate posting to customer accounts
It will also include responsibilities to coordinate payments made by a lockbox, ACH/Wire, and other adjustments to customer account for credits/debits and account write-offs.
Reconcile Cash Balance Accounting system funds against bank deposits and daily/monthly recon exercise.
Prepare Customer Refunds This is a manual process of capturing documentation to troubleshoot.
Work with collections to resolve for unidentified cash
Ensure ways to increase auto cash application on accounts.
Build SOPs for new processes, update current SOPs when vital

Qualifications we seek in you!

Minimum Qualifications / Skills
B.Com graduation

Preferred Qualifications/ Skills
MBA Finance
Relevant work experience in Order to Cash
Good analytical and problem-solving skills
Ability to learn ERP systems with preferable knowledge of SAP
Ability to communicate verbally and through e-mails with businesses
Good conceptual knowledge and experience in tax activities preferred
Excellent MS Office skills including MS Excel
Good Communication Skills & Typing Speed
Previous experience of working on process improvements is an added advantage

Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.