Process Associate-Invoice to Cash (Collections)
Genpact
0 - 3 years
Noida
Posted: 3/5/2025
Job Description
Responsibilities
- Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
- Respond to email /phone queries related to disputed invoice
- Research and analyze the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
- Find opportunities and recommend solutions for process and automation improvements
- Daily reporting of individual portfolios to track and monitor the past dues
- Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
- Work as an excellent teammate to process any special request in a timely manner
- Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and authoritatively
- Call out problems to senior staff members and or management as appropriate.
Qualifications
Minimum qualifications
- Graduate in any stream
- Freshers are eligible
- Excellent English interpersonal skills
Preferred Experience
- Prior collections management experience
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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