Process Associate - Customer Service - Voice

Genpact

5 - 10 years

Hyderabad

Posted: 03/09/2024

Job Description

Responsibilities

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Minimum Qualifications

• Graduate (Any Discipline)
• Freshers are eligible

Preferred Qualifications

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.