Principal Consultant – Production Support

Genpact

5 - 10 years

Noida

Posted: 28/06/2025

Job Description

Responsibilities

Troubleshooting batch events in technologies listed below
Perform analysis & code deployment of recurring problems, provide recommendations and work with outside teams to identify/implement solutions
Perform analysis and provide recommendations to enhance support processes such as documentation and/or monitoring.
Experience in Production support/maintenance in an onshore-offshore model environment
Must have and proven strong Analytical, positive attitude towards analyzing, recovery and fix an issue
Must have hands-on development experience and can deep dive into issues in the technologies related to: Unix/Linux shell scripting, PL/SQL, Informatica 10.4 (Power Center), Additionally: SQL Developer/Toad, Putty, Control M Scheduling , Teradata SQL Assistant, Teradata Viewpoint, SAP etc
Release/Deployment, Operational Readiness, Production Governance is a must.
Assure quality, security and compliance requirements are met for supported areas.
Must be a team player and this position will work closely with other vendors and internal technical partners
Analyze performance trends and recommend process improvements to ensure SLA's are met.
Must be a self-starter, quick learner/adapter of new/required technologies to meet the project requirements to support day-2-day support activities
Ability to understand complex problems, identify root causes and remain goal-oriented within a dynamic environment
Working experience in Retail/Pharmacy area is a plus
Willing to learn new technologies as needed
Proven high performer, demonstrated by consistent high-performance reviews, exceptional customer service management
Basic understanding of application development/architecture, change management, incident and problem management is a plus.
No Remote/work from Home preferred

Preferred Qualifications

/skills
Computer competency and literacy in Microsoft Windows applications especially with Excel, Word, PowerPoint, Outlook is a must.
Strong interpersonal and communication skills, including the ability to interact at all levels of the organization in person and over email is a plus.(Senior Leadership, Business Leadership, Technical resources, 3rd party vendors)
Commitment to shift is a must
The approximate annual base compensation range for this position is [$60,000 to $75,500]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicants experience, knowledge, skills, and abilities; geographic location; and internal equity

Work-from-Anywhere Roles Los Angeles California-based candidates are not eligible for this role
Location-based Roles (e.g., Richardson roles metro area can be adjusted by role location) Los Angeles, California based candidates are not eligible for this role. <Dallas Metro> area

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.