Principal Consultant- IT Infrastructure & Cloud Engineering SME

• IT infrastructure design & implementation SME, to design and implement large scale network setup for contact centers.

• Work on business transition projects to design and implement IT infrastructure to meet functional requirements.

• Participate in business, client discussions to understand the IT requirements, translate them to technical design and implement.

• Own end to end responsibility of project delivery and ensure smooth go live.

• Create HLD, LLD documents for client and internal teams.

• Participate in extensive technical discussion with client and internal teams.

• Working with internal / external resources to deliver the assigned task

• Participate in internal discussion for root cause identification and problem management.

• Interact with ISPs, OEM for solution discussions, follow-up, issues troubleshooting.

• Identifying open risk in the production network and provide input for mitigation.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.