Principal Consultant - UiPath Support

Genpact

5 - 10 years

Bengaluru

Posted: 20/11/2024

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Job Description

Responsibilities

Supporting UiPath RPA platform.

Experience in ServiceNow , similar ITSM tools.

ITIL certifications preferred.

End user issue analysis. , follow up and provide resolution.

Co-ordinate end to end written response between internal teams and clients externally.

Off shore support with rolling shift.

Managing the tickets & ensure SLAs are met.

Experience in web application support experience in a technical/functional support environment.

Experience troubleshooting web applications and strong hold on SQL (SQL Server).

SQL knowledge, and ability to run queries.

Excellent understanding of how web applications work.

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.

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