Principal Consultant - UiPath Support

Supporting UiPath RPA platform.

Experience in ServiceNow , similar ITSM tools.

ITIL certifications preferred.

End user issue analysis. , follow up and provide resolution.

Co-ordinate end to end written response between internal teams and clients externally.

Off shore support with rolling shift.

Managing the tickets & ensure SLAs are met.

Experience in web application support experience in a technical/functional support environment.

Experience troubleshooting web applications and strong hold on SQL (SQL Server).

SQL knowledge, and ability to run queries.

Excellent understanding of how web applications work.