Practice Head – Digital Collections (Banks & NBFCs)

ICCS DigX is building a next-generation AI-led collections platform for banks, NBFCs and fintech lenders.

We are looking for a Practice Head Digital Collections who will build and scale an end-to-end collections service line combining AI, analytics, and operations to drive recovery outcomes for financial institutions.

The role involves creating the offering, building the team, winning clients, and delivering measurable recovery improvements.

• Design ICCS DigX Automated Collections offering for Banks & NBFCs
• Build solutions combining:
• AI voice bots
• omnichannel collections
• predictive analytics
• segmentation models
• digital payment nudges
• Define collections strategies across buckets
• Early bucket
• Soft bucket
• Hard bucket
• Recovery

• Work with banks, NBFCs, fintech lenders to understand recovery challenges
• Design AI-led recovery models
• Create outcome-based commercial models
• Support sales team in solutioning and deal closures

Target: Build 50100 Cr collections business line in 34 years

Work with product teams to deploy:

• AI voice bots for collections
• WhatsApp collections journeys
• payment link automation
• predictive delinquency models
• skip tracing data integrations

Leverage ICCS DigX tools such as:

• TrueTone
• AI voice bots
• analytics dashboards
• omnichannel engagement

Develop strategies for:

• portfolio segmentation
• roll rate reduction
• cure rate improvement
• agent productivity improvement
• digital self-cure journeys

Use data science models to predict delinquency risk.

Create and lead a specialized digital collections team

Typical team structure:

• Strategy & Analytics Lead
• AI / Automation Specialist
• Collections Operations Lead
• Client Success Manager
• Risk / Compliance expert

• 1218 years experience in collections
• Experience in Banks / NBFCs / Fintech lenders
• Or collections outsourcing companies

Ideal companies:

• Bajaj Finance
• Axis Bank
• ICICI Bank
• HDFC Bank
• Lendingkart
• Navi
• Credgenics
• Spocto
• Creditas
• Rezo.ai
• BPOs handling BFSI collections

Deep understanding of collections lifecycle

Experience building digital or analytics driven collections models

Ability to sell solutions to BFSI CXOs

Understanding of regulatory and compliance requirements

Experience managing large recovery portfolios

• Experience with AI collections platforms
• Built automated recovery models
• Experience with fintech lending ecosystems

First 12 months:

• Launch ICCS Digital Collections practice
• Win 35 BFSI clients
• Deploy AI-enabled collections solutions
• Build 1520 Cr pipeline

Fixed: 50L 90L

Variable: 3050%

• Revenue share / incentives possible