Powerxlex Ops Manager || 9 to 12 Years || Gurgaon
Capgemini
5 - 10 years
Gurugram
Posted: 12/05/2025
Job Description
Job Description
- Proven credentials in International Technical Support environment with reputed organizationCore Responsibilities:Managing Team of Technical Support Engineers Direct, administer and control day to day operationsEnsure compliance with established company and regulatory guidelines and procedures in order to provide high quality service and extraordinary customer experienceUnderstand Business Objectives and Set Clear Team GoalsPromote process improvement and strategic/tactical planningConduct One on Ones, Team Building activities and Performance Reviews Requirements:Proven Work Experience as a Team Leader/Front Line Manager for a Technical TeamIn-Depth Knowledge of Performance Metrics/NPS/CSAT
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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