Platform Director

Role Overview

We are seeking an experienced Platform Leader Data Platform Support to lead and manage our enterprise-scale data platforms. This role requires a blend of deep technical expertise , incident/problem management skills , and the ability to collaborate across business, engineering, and sales teams . The Platform Leader will be accountable for ensuring high availability, optimized performance, and compliance of data platforms while also driving automation, innovation, and business acquisition support.

Key Responsibilities

Service Delivery & Operations

• Lead support and delivery of enterprise-scale data platforms across cloud and on-prem environments.
• Drive incident triage, root cause analysis, and permanent fixes in alignment with ITIL practices.
• Manage escalations, lead war rooms, and ensure clear stakeholder communication.
• Oversee knowledge transfers, on-call rotations, and shift transitions for data support teams.

Pre-Sales & Business Enablement

• Partner with pre-sales and solutioning teams to demonstrate platform service capabilities.
• Support customer presentations, workshops, RFPs, and SOWs.
• Collaborate with business managers and marketing teams to create sales collateral and communication packages.
• Ensure timely and high-quality solution delivery with zero escalation from bid management teams.

Technology Leadership

• Provide end-to-end architectural insights across platform services and infrastructure.
• Drive automation of routine tasks, workflows, and cost optimization in cloud environments.
• Implement robust data governance, protection, and compliance measures (GDPR, HIPAA, SOC 2).
• Continuously evaluate emerging tools, platforms, and practices for adoption.

Collaboration & Growth

• Partner with Sales, BDG, and Marketing teams to execute digital and sales campaigns.
• Contribute to business acquisition efforts by actively supporting NN/EN service opportunities.
• Foster a collaborative, accountable, and high-performance team environment.
• Engage in continuous learning to strengthen both technical depth and leadership capabilities.

Required Technical Skills

Data Platform & Infrastructure

• Azure Synapse, Snowflake, Google BigQuery, AWS Redshift
• Data lakes, warehouses, marts, and lakehouses
• On-prem to cloud migration strategies

Database Technologies

• SQL, PL/SQL, Oracle, SQL Server, MySQL, MongoDB, Cassandra
• Columnar stores (e.g., Redshift, Vertica)

Data Engineering Tools

• ETL/ELT (Apache NiFi, Informatica, Talend, Azure Data Factory)
• Scripting/orchestration (Python, Shell, PowerShell)
• Workflow orchestration (Apache Airflow, Luigi)

Cloud & DevOps

• Azure, AWS, or GCP
• Terraform, CloudFormation, Ansible (IaC)
• CI/CD pipelines (GitLab, Azure DevOps, Jenkins)
• Monitoring (Grafana, Prometheus, Datadog)

Data Security & Governance

• RBAC, IAM, data masking, auditing
• Apache Ranger, Azure Purview, Collibra

Incident & Problem Management

• ITIL practices, ServiceNow, JIRA
• War room leadership, stakeholder communication

Automation & Optimization

• Workflow automation
• Performance tuning (queries, jobs, infra)
• Cloud cost optimization

Education & Experience

• Graduate in Computer Science, Information Technology, or equivalent.
• 12+ years of IT experience with at least 5 years in a platform leadership or data operations role .
• Proven track record of leading cross-functional teams and supporting pre-sales/business acquisition.