Job Summary
Join our dynamic team as a PE-Ins Claims specialist where youll leverage your customer service skills and domain knowledge to enhance our claims processing efficiency. This hybrid role offers a unique opportunity to work in a rotational shift environment providing comprehensive support in the Property & Casualty Insurance sector. Your contributions will directly impact our service quality and customer satisfaction.
Responsibilities
Assist in processing insurance claims efficiently to ensure timely resolution and customer satisfaction.Collaborate with team members to analyze and verify claim information for accuracy and completeness.Utilize customer service skills to address inquiries and provide clear information to clients regarding their claims.Support the team in maintaining accurate records of claims and related documentation.Contribute to the development of process improvements to enhance claims processing efficiency.Participate in training sessions to stay updated on industry trends and company policies.Work closely with the Property & Casualty Insurance domain to understand specific claim requirements.Engage in rotational shifts to provide consistent support and coverage for claim processing.Communicate effectively with clients and stakeholders to ensure a smooth claims experience.Apply domain knowledge to identify potential issues and escalate them appropriately.Provide feedback to management on customer service improvements and claim processing enhancements.Ensure compliance with company policies and industry regulations in all claim handling activities.Foster a collaborative work environment to achieve team goals and improve service delivery.
Qualifications
Demonstrate strong customer service skills with a focus on client satisfaction.Possess basic understanding of the Property & Casualty Insurance domain.Exhibit excellent communication and interpersonal skills.Show ability to work effectively in a hybrid work model and rotational shifts.Display attention to detail and accuracy in claim processing.Have a proactive approach to problem-solving and process improvement.
Certifications Required
Customer Service Certification Property & Casualty Insurance Certification
