PD - OTC - Customer Master Data

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At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Process Developer - Accounts Receivables- Customer Master Data Process

In this role in this role, we are looking for candidates with relevant experience in Accounts Receivable process where you will be responsible for performing day-to-day Customer master data process while meeting the agreed service levels. The person is required to coordinate with different stakeholders within and outside Finance function to set up new customers and execute on any modification requests for the existing customers

Responsibilities
Ensure accuracy, consistency, and completeness of customer master data records.
Review new account requests thoroughly as requested and in line with the agreed laid out process
Validation for no duplication of accounts or any fraudulent activity
Validation of Purchase order confirmation and date validity
Validate payment terms of the customer/account
Completion of customer account set up in AX
Regularly update customer information based on business requirements.
Perform data cleansing and validation tasks.
Coordinate with sales, finance, and operations teams to gather required information for new customer onboarding or to update customer data.
Analyse customer data to find trends, patterns, and opportunities for process improvement.
Generate reports and dashboards for client visibility.
Enforce controls to prevent unauthorized changes to customer master data.
Adhere to data governance policies, regulatory requirements, and industry standards.
Experience in running the D&B, credit scoring website to evaluate credit limits at the time of the new customer onboarding process.
Facilitate data sharing across departments while keeping security protocols.
Manage internal and external queries related to Customer master via calls and emails.

Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in commerce or equivalent
Relevant Prior work experience
You are required to work in US time zone
ERP experience of Microsoft AX, Oracle, Salesforce, SAP, Service Now
Proficiency in using MS office applications such as Word, Excel, PowerPoint
Ability to learn fast, absorb knowledge and apply newly learned information
Ability to work effectively within all levels of an organization, both internally and externally
Ability to work both individually and in a team environment
Ability to think creatively and find solutions to issues
Basic to intermediate Excel and have used MS Office
Detail oriented with the ability to multitask and complete tasks with efficiency and accuracy
Ability to self-manage, take the initiative and escalate to the supervisors as needed
Effective follow up skills to maintain a healthy relationship

Preferred Qualifications/ Skills
Working with US based clients is mandatory.
Familiarity with computer products and programs are desirable for this position
Experience in IT distribution/hardware/software industry will be an advantage
ERP experience of Microsoft AX preferred
Experience with ServiceNow, Salesforce

Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.