PD - OTC
Genpact
2 - 5 years
Gurugram
Posted: 3/5/2025
Job Description
Responsibilities
Ability to comprehend and communicate effectively with the customers (written & verbal)
Successfully manage accounts receivables portfolio and collect on accounts past due
Strategize collection activities to maximize cash receipt & good experience in collections
Establish and maintain accounts receivable communication with customers through phone/ e-mail
Communicate with customer to attempt to bring resolution to unpaid accounts
Document all accounts receivable communications on Getpaid including coding of customer disputes and promise to pay
Meet defined process targets and activity metrics/ SLAs
Run daily Account Receivables reports
Ensure prompt, same-day payment applications and quick resolution of any discrepancies in payments (i.e. credits, charge back, etc.)
Include keeping records of all delinquent accounts, incomplete files, and credit risks.
Knowledge of commonly-used concepts, practices, and procedures in collections and credit environment
Understanding of creation of SOPs
Shift: UK/US Shift
Qualifications
Minimum qualifications
B.Com
I-Speak: 7+
Proven experience!
Ability to exercise sound judgement and decision-making skills
Excellent written and verbal communication and comprehension skills
Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
Preferred qualifications
Proficiency in MS Office
Good communications and writing skills
Good analytical and problem solving skills
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).