Patient Relationship Executive (PRE)

Job Title: Patient Relationship Executive (PRE)

Location: Gurgaon

Experience: 13 years (Healthcare preferred)

About Oncare

OnCare is building a patient-first cancer care platform focused on affordable, accessible, and transparent treatment. In cancer care, growth is not just about leads - it is about trust, experience, and continuity of care. We believe that exceptional patient experience is the strongest growth lever.

Role Overview

1. Handling patient queries and basic grievances

2. Coordinating follow-ups for diagnostics, pharmacy, and consultations

3. Ensuring patients clearly understand their doctors prescription

4. Supporting conversion of prescribed services into in-house revenue (ethically and transparently)

5. This is a frontline patient-facing role requiring strong communication and follow-up discipline.

Key Responsibilities

1. Act as first contact point for patient concerns

2. Log complaints in grievance tracker

3. Coordinate with billing, nursing, pharmacy, or doctors for resolution

4. Ensure closure within defined TAT

5. Escalate serious issues

6. Review doctor prescriptions daily

7. Call patients to Schedule recommended lab tests, Book follow-up consultations, Confirm medicine, Clarify discharge advice

8. Guide patients about In-house diagnostics, Pharmacy availability, Health packages

9. Collect patient feedback post-visit

Required Qualifications

1. Graduate (Healthcare background preferred but not mandatory)

2. 13 years experience in hospital front desk / patient coordination

3. Good communication skills (Hindi & English mandatory)

Key Skills

1. Polite and empathetic communication

2. Strong follow-up orientation

3. Basic understanding of hospital workflow

4. Comfort working with doctors and operations team